PLEASE NOTE: Ruthie Davis® does not ship to P.O. Boxes.
United States:
Orders placed after 1PM EST will be shipped the following business day.
CANADA :
INTERNATIONAL :
Taxes And Duties
Most orders will ship out within a day of ordering (we do not ship Saturdays, Sundays or holidays). Express and Overnight Delivery orders placed after 1 pm EST will not ship until the next business day. Some orders will take 24 - 48 hours to process.
NOTE: Ruthie Davis® is not responsible if your order is not delivered properly or received by you properly by UPS (our carrier of choice). We provide tracking information immediately upon shipment - and you must choose the additional "SIGNATURE REQUIRED" shipping upon checkout for further guarantee of delivery. Please contact us DIRECTLY if you have an issue with delivery - please do not contact your bank or payment method first.
Once we're finished preparing your order, you will receive an e-mail informing you that the order has shipped. Your order will be shipped via standard shipping unless you select an alternative. Upon shipment, most orders are received within 7 business days.
For international returns, return shipping and any reverse duties are the responsibility of the customer. We do not do exchanges on International Orders.
Thank you for ordering from Ruthie Davis. If you have any questions about your order, please contact customer service at ruthiedavissales@gmail.com
If you are not completely satisfied with your online purchase, you may return your purchase by mail within 10 days of receipt and receive a full refund to your original form of payment on FULL-PRICED items ONLY.
Shoes must be in their original condition: unworn, with all shoe stuffing replaced as when arrived, and must be returned in the original undamaged box and/or packaging including shoe bag and tags. Original outer packaging is considered part of the product. Returns that do not meet our policy will be sent back to the customer.
Return shipping fees are the responsibility of the customer and will not be credited towards your return.
ALL DISCOUNTED OR SALE ITEMS
PLEASE NOTE: Returns on items discounted, purchased on sale, or using a promotional code greater than 20% can be for exchange or store credit only.
PLEASE NOTE: All items discounted, purchased on sale or using a promotional code 60% or more are FINAL SALE and cannot be returned or exchanged.
We recommend that you insure your package and use a shipper such as UPS, Federal Express, and USPS Priority Mail so that you can track your package.
Store credit will be issued within 3 to 5 business days upon receiving the original items. All shipping and handling charges, gift cards and store credit are nonrefundable.
For international returns, return shipping and any reverse duties are the responsibility of the customer. We do not do exchanges on International Orders.
BEFORE you start a return, PLEASE email ruthiedavissales@gmail.com so that we can verify your return or exchange is valid and complies with our policies. Complete the form included with your order.
Mail your return to:
Return packages must be postmarked no later than 14 days from original purchase. Any longer than 14 days will result in forfeiture of the return and refusal of the package. Store credit for returns will be issued within 3 to 5 business days upon receiving the original items. All shipping and handling charges, gift cards and store credit are nonrefundable.
RuthieDavis.com cannot guarantee availability of merchandise for exchanges. Please contact ruthiedavissales@gmail.com for exchange assistance. We do not do exchanges on International Orders.
There is a $100 up-charge for all custom shoe orders.
Custom orders must be paid in full up front. We will email a credit card authorization form.
Custom orders take from 3-4 weeks.
Custom orders are not returnable, but in some cases we will permit store credit only.
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