UNITED STATES
- Free Standard Shipping (UPS Ground, 5–7 business days) on orders $498+.
- Standard Shipping: $28 for orders under $498.
- Express Shipping (UPS 2–3 business days): $55. For delivery concerns or specific date requests, email us at: ruthiedavissales@gmail.com.
- Orders placed after 1 PM EST will ship the next business day.
CANADA
- Standard Shipping: $50 USD (7+ business days).
- Duties/taxes are paid by the recipient prior to receipt of goods.
- Express Shipping (UPS 2–3 business days): $75.
INTERNATIONAL
- Standard Shipping: $100 USD (7+ business days).
- Ouside of EU, Worldwide Shipping: $150 (7-10+ business days).
- Duties/taxes are paid by the recipient prior to receipt of goods in your country.
- Once shipped overseas, packages are the customer’s responsibility. Refused or return to sender deliveries are non-refundable.
TAXES & DUTIES
- All international orders may be subject to customs, taxes, and import fees—these are the customer’s responsibility, even if delivery is refused. Do not order if you do not want to pay your Country's tax.
- Customs authorities require that we state the value of your order directly on your package. Customs agents have the right to release or deny release of your package, and in rare cases, they may also delay delivery. Taxes and fees are based on many factors, including location, material, item value, etc. The amount of taxes due is determined solely by the government. Some countries may require additional fees paid Collect on Delivery (COD).
- If your order does require these additional charges, they must be paid by you in order for your package to clear customs. These fees are paid to the local carrier and are not collected by RUTHIE DAVIS.
- Contact the customs office in the destination country for information about any applicable duties or taxes.
- Some countries may require COD fees paid directly to the carrier.
- Contact your local customs office for details. In the EU, duties/taxes can be 30%+ of declared value.
PROCESSING
- Most orders ship within 1 business day (excluding Sundays/holidays).
- Express orders placed after 1 PM EST will ship the next business day.
- Tracking is provided to you upon shipment. Please contact UPS directly for delivery issues, and email us for order concerns.
NOTE: Ruthie Davis® is not responsible if your order is not delivered properly or received by you from UPS (our primary carrier of choice). We provide tracking information immediately upon shipment. Please call UPS directly if there is an issue. Once we're finished preparing your order, you will receive an e-mail informing you that the order has shipped. You need to track your order and make sure you have a safe place for your package to be delivered. Once we hand your package over to UPS, we are no longer liable for a stolen or missing package - UPS is responsible. Your order will be shipped via standard shipping unless you select an alternative. Upon shipment, most orders are received within 7 business days.
