SHIPPING

UNITED STATES:

• Free Standard Shipping (UPS Ground - 5-7 business days) on any order $498 or more.
• Standard Shipping (UPS Ground - 5-7 business days) – $28.00 on any order under $498
• Express Shipping (UPS 2 - 3 business days) - $55.00 on any order (please email ruthiedavissales@gmail.com with any concerns or requests on dates)

Orders placed after 1PM EST will be shipped the following business day.

CANADA :

• Standard Shipping — $50.00 USD (7+ business days)
• Applicable Duty/Taxes Paid by Recipient

INTERNATIONAL :

• Standard Shipping — $100.00 USD (7+ business days)
• Applicable Duty/Taxes Paid by Recipient

Taxes And Duties:

• All international orders may be subject to taxes and duties.
• Taxes and duties are still owed if the item is refused.
• Any fees that are due will be collected during checkout.
• All applicable customs, taxes, import duties and collection fees are the responsibility of the customer (even if you refuse any shipments upon delivery).
• Customs authorities require that we state the value of your order directly on your package.
• Customs agents have the right to release or deny release of your package, and in rare cases, they may also delay delivery.
• Taxes and fees are based on many factors, including location, material, item value, etc.
• The amount of taxes due is determined solely by the government.
• Some countries may require additional fees paid Collect on Delivery (COD).
• If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
• These fees are paid to the local carrier and are not collected by RUTHIE DAVIS.
• Contact the customs office in the destination country for information about any applicable duties or taxes
• In the European Union, duties and taxes can be 30% or more of the total declared value of your order.

Most orders will ship out within a day of ordering (we do not ship Sundays or holidays). Express orders placed after 1 pm EST will not ship until the next business day. Some orders will take 24 - 48 hours to process. 

NOTE: Ruthie Davis® is not responsible if your order is not delivered properly or received by you properly by UPS (our carrier of choice). We provide tracking information immediately upon shipment. Please call UPS directly if there is an issue. Please contact us DIRECTLY if you have an issue with delivery - please do not contact your bank or payment method first.

Once we're finished preparing your order, you will receive an e-mail informing you that the order has shipped. Your order will be shipped via standard shipping unless you select an alternative. Upon shipment, most orders are received within 7 business days.

RETURN POLICY

For international returns, return shipping and any reverse duties are the responsibility of the customer. We do not do exchanges on International Orders.

Thank you for ordering from Ruthie Davis. If you have any questions about your order, please contact customer service at ruthiedavissales@gmail.com

If you are not completely satisfied with your online purchase, you may return your purchase by mail within 10 days of receipt and receive a full refund to your original form of payment on FULL-PRICED and SALE items up to 20% OFF.

Shoes must be in their original condition: unworn, with all shoe stuffing replaced as when arrived, and must be returned in the original undamaged box and/or packaging including shoe bag and tags. Original outer packaging is considered part of the product. Returns that do not meet our policy will be sent back to the customer.

Please book your return with Madison at ruthiedavissales@gmail.com  Once your return is approved, we will send you a return label.

You will be notified by email once your return is in transit and received by us. 

RETURN SHIPPING CHARGES

The shipping charges of $20 you will incur through returning an order will be taken from the total of your Refund or Store Credit amount, rather than charging your card again.

ALL DISCOUNTED OR SALE ITEMS

PLEASE NOTE: Returns on items discounted, purchased on sale, or using a promotional code greater than 30% can be for exchange or store credit only.

PLEASE NOTE: All items discounted, purchased on sale or using a promotional code 60% or more are FINAL SALE and cannot be returned or exchanged. 

Store credit or refund will be issued within 5 to 7 business days upon receiving the original items. All shipping and handling charges, gift cards and store credit are nonrefundable. 

RETURN / EXCHANGE PROCEDURE

For international returns, return shipping and any reverse duties are the responsibility of the customer. We do not do exchanges on International Orders.

BEFORE you start a return, PLEASE email ruthiedavissales@gmail.com so that we can verify your return or exchange is valid and complies with our policies. 

Return packages must be postmarked no later than 14 days from original purchase. Any longer than 14 days will result in forfeiture of the return and refusal of the package. Store credit or refunds for returns will be issued within 5 to 7 business days upon receiving the original items. All shipping and handling charges, gift cards and store credit are nonrefundable.

EXCHANGES

RuthieDavis.com cannot guarantee availability of merchandise for exchanges. Please contact ruthiedavissales@gmail.com for exchange assistance. We do not do exchanges on International Orders. 

CUSTOM SHOE ORDERS

There is a $100 up-charge for all custom shoe orders.
Custom orders must be paid in full up front. We will email you a credit card authorization form.
Custom orders take from 3-4 weeks.
Custom orders are not returnable, but in some cases we will permit store credit only.