RUTHIE DAVIS STANDARD RETURN POLICYThis
paragraph 5 sets out our standard policy for returns (the “Ruthie Davis
Standard Return Policy”) for the United States and all other countries
that we deliver to outside the US and (the “Rest of the World”) and we
agree to allow you to return your products for a refund in accordance
with the following policy. This is an alternative to cancellation under
the Consumer Contract (Information, Cancellation and Additional Charges)
Regulations 2014 (“CRs”), covered by paragraph 6 below. The CRs shall
automatically apply to all customers in the United States or where an
order is being sent to an address in the United States. If you are such a
customer, we will assume you are cancelling under the CRs , however if
you request a return authorization code we will assume you are canceling
your order under the Ruthie Davis Standard Return Policy. All Sale
items at 50% off or more are FINAL SALE.
you request a return, you must either specify so within 14 days from
the day you receive your ordered product, in accordance with Paragraph
5.3 (Delivery and Collection of Returns) below. All products being
returned must be returned in full including in their original condition,
unused, undamaged, unsoiled, unaltered and complete with all original
Ruthie Davis packaging. All boxes, dust bags, heel tips, polaroids and
all other things included in your purchase should be included with your
return and are deemed part of the product. All shoes should only be
tried on a carpeted surface until you are certain you are keeping them.
We are not obliged to accept returns that do not meet the above
conditions and we may (a) refuse a refund in such case and (b) send such
products back to the customer or require the customer to arrange for
their collection from us, in each case at the customer's cost.
will refund to you the price for the returned products, within 14 days
of receiving the products back at our warehouse in compliance with the
return conditions above, less any shipping charges and your refund will
be credited to the original payment card. Card refunds may then take up
to 10 business days for your bank to complete, depending on their
processing time. You will receive a notification email upon completion
of your refund.
Unless the products were received by you
damaged or faulty, we will not be obliged to refund to you any shipping
or any amounts paid by you to us with respect to export or import taxes
and costs. Further, import taxes and costs, whether paid by you directly
or paid by you to us, may be non-refundable. You may however be able to
recover import taxes and costs by contacting your local customs bureau
Returned products, to the extent paid using a
virtual gift card, will not be refunded in cash and will be refunded
only as value to the virtual gift card or as a separate virtual gift
EUROPE AND THE REST OF THE WORLD: Different delivery
charges will apply for addresses in the Europe and the Rest of the
World. Such delivery and collection charges are set out on our site.
Delivery and Collection of Returns
following shall apply for all returns and exchanges under the Ruthie
Davis Standard Return Policy and not where the cancellation of an order
is under the CRs. In order to return or exchange an ordered product, you
must request a return authorisation code ("RAC") within 14 days from
the day you receive your ordered products. Otherwise, you will cease to
have any right for a refund or exchange under the Ruthie Davis Standard
Return Policy. An RAC can be requested and returns can be arranged
within your "MY ACCOUNT" page on our site, if you have registered for an
account with our site. Alternatively, you can request an RAC by
emailing email@example.com or contacting Ruthie Davis customer care by telephone at (212) 675-2269.
All returned products should include the RAC as well; unidentified
returns may be returned to the sender and the Ruthie Davis Standard
Return Policy will cease to apply to such products. You must allow us to
collect your unwanted products from you or return your unwanted
products to us, as directed by us, within 7 days of receiving your RAC
from us or by such later time as we may allow.
you are returning the products, the unwanted order must be returned to
Ruthie Davis / RD ET Enterprises, 243 Veterans Blvd., Carlstadt, NJ
07072, US. Except for the first successful collection attempt of an
original product, which is offered free of charge, such products and the
costs associated with their return to us, including shipping costs will
be at your own expense and such products will remain your full
responsibility and at your risk until accepted at our warehouse. We
recommend that you return the products to us by secure means to ensure
that they reach us in good condition and insure the return shipment, as
you are under a duty to take reasonable care of the products and will be
liable for damage to them until we receive them at our warehouse.
Ruthie Davis collects the returned products, the following terms shall
apply. Our customer care team will contact you to arrange collection and
schedule the collection time with you. You must strictly observe the
collection time agreed. Collection will be from the same address the
ordered products were delivered to, but, at our sole discretion, you may
nominate another reasonable collection address (e.g. a work address).
Except for the first successful collection attempt of an original
product within the US, which is offered free of charge, all costs for
collection of any products you are returning, including original
products supplied to you under your order and any exchange products you
are returning under your order and any collection attempt fails (other
than due to our fault), shall be at the customer’s expense. The
applicable collection charge will be the collection charge as stated by
our courier company at the time you make your return request.
UNITED STATES AND THE REST OF THE WORLD: The returned products will
remain at your risk until they arrive at our warehouse (except for any
loss or damage caused by our acts or omissions or those of our carrier).
Different collection charges will apply for Europe and the Rest of the
World addresses, as set out in our delivery and collection charges on
terms & conditions
Welcome to the Ruthie Davis / RD ET LLC website (the "Site").
1. Description of Services.
In this Site Ruthie Davis / RD ET LLC provides users with access to sales of luxury items online (the "Service"). You are responsible for obtaining access to the Site, and that access may involve third-party fees (such as Internet service provider or airtime charges). In addition, you must provide and are responsible for all equipment necessary to access the Site.
2. License and Site Access.
Ruthie Davis / RD ET LLC grants you a limited license to access and make personal use of the Site and the Service. This license does not include any downloading or copying of account information for the benefit of another vendor or any other third party; caching, unauthorized hypertext links to the Site and the framing of any Content available through the Site uploading, posting, or transmitting any content that you do not have a right to make available (such as the intellectual property of another party); uploading, posting, or transmitting any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; any action that imposes or may impose (in Ruthie Davis /RD ET LLC 's sole discretion) an unreasonable or disproportionately large load on Ruthie Davis / RD ET LLC 's infrastructure; or any use of data mining, robots, or similar data gathering and extraction tools. You may not bypass any measures used by Ruthie Davis / RD ET LLC to prevent or restrict access to the Site. Any unauthorized use by you shall terminate the permission or license granted to you by Ruthie Davis /RD ET LLC.
3. Membership Eligibility.
The RuthieDavis.com Service is not available to minors under the age of 18 or to any users suspended or removed from the system by Ruthie Davis/RD ET LLC for any reason. Users may not have more than one active account. Additionally, users are prohibited from selling, trading, or otherwise transferring your RuthieDavis.com account to another party. If you do not qualify, you may not use the RuthieDavis.com Service or the Site.
4. Your Account.
In consideration of your use of the Site, you represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws of the United States or other applicable jurisdiction. You also agree to provide true, accurate, current and complete information about yourself as prompted by the Site's registration form. If you provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Ruthie Davis/RD ET LLC Inc. has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Ruthie Davis/RD ET LLC Inc. has the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof). If you use the Site, you are responsible for maintaining the confidentiality of your account and password, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. Because of this, we strongly recommend that you exit from your account at the end of each session. You agree to notify Ruthie Davis/RD ET LLC Inc. immediately of any unauthorized use of your account or any other breach of security. Ruthie Davis/RD ET LLC reserves the right to refuse service, terminate accounts, or remove or edit content in its sole discretion.
5. Disclaimer of Warranty.
ALL CONTENT, PRODUCTS, AND SERVICES ON THE SITE, OR OBTAINED FROM A WEBSITE TO WHICH THE SITE IS LINKED (A "LINKED SITE") ARE PROVIDED TO YOU "AS IS" WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY OR ACCURACY.
Ruthie Davis / RD ET LLC Inc. DOES NOT ENDORSE AND IS NOT RESPONSIBLE FOR (A) THE ACCURACY OR RELIABILITY OF ANY OPINION, ADVICE OR STATEMENT MADE THROUGH THE SITE BY ANY PARTY OTHER THAN Ruthie Davis / RD ET LLC Inc., (B) ANY CONTENT PROVIDED ON LINKED SITES OR (C) THE CAPABILITIES OR RELIABILITY OF ANY PRODUCT OR SERVICE OBTAINED FROM A LINKED SITE.
OTHER THAN AS REQUIRED UNDER APPLICABLE CONSUMER PROTECTION LAW, UNDER NO CIRCUMSTANCE WILL G Ruthie Davis / RD ET LLC Inc. BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A USER'S RELIANCE ON INFORMATION OBTAINED THROUGH THE SITE OR A LINKED SITE, OR USER'S RELIANCE ON ANY PRODUCT OR SERVICE OBTAINED FROM A LINKED SITE. IT IS THE RESPONSIBILITY OF THE USER TO EVALUATE THE ACCURACY, COMPLETENESS OR USEFULNESS OF ANY OPINION, ADVICE OR OTHER CONTENT AVAILABLE THROUGH THE SITE, OR OBTAINED FROM A LINKED SITE. PLEASE SEEK THE ADVICE OF PROFESSIONALS, AS APPROPRIATE, REGARDING THE EVALUATION OF ANY SPECIFIC OPINION, ADVICE, PRODUCT, SERVICE, OR OTHER CONTENT.
6. Limitation of Liability.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT Ruthie Davis/RD ET LLC Inc. AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS SHALL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF Ruthie Davis/RD ET LLC Inc. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM USE OF THE SITE, CONTENT OR ANY RELATED SERVICES.
You agree to indemnify and hold Ruthie Davis/RD ET LLC (and its officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any claim or demand, including reasonable attorneys’ fees, or arising out of or related to your breach of this TOS, or your violation of any law or the rights of a third party.
8. Electronic Communication.
9. Site-Provided Email and Postings.
The Site may provide users with the ability to send email messages to other users and non-users and to post messages on the Site. Ruthie Davis/RD ET LLC Inc. is under no obligation to review any messages, information or content ("Postings") posted on the Site by users and assumes no responsibility or liability relating to any such Postings. Notwithstanding the above, Ruthie Davis/RD ET LLC Inc. may from time to time monitor the Postings on the Site and may decline to accept and/or remove any email or Postings. You understand and agree not to use any functionality provided by the Site to post content or initiate communications that contain:
(i) Any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, racially, ethnically or otherwise objectionable material of any kind, including, but not limited to, any material which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or international law.
(ii) Advertisements or solicitations of any kind.
(iii) Impersonate others or provide any kind of false information.
(iv) Personal information such as messages which state phone numbers, social security numbers, account numbers, addresses, or employer references.
(v) Messages by non-spokesperson employees of Ruthie Davis/RD ET LLC Inc. purporting to speak on behalf of Ruthie Davis/RD ET LLC Inc. or containing confidential information or expressing opinions concerning Ruthie Davis/RD ET LLC
(vi) Messages that offer unauthorized downloads of any copyrighted or private information.
(vii) Multiple messages placed within individual folders by the same user restating the same point.
(viii) Chain letters of any kind.
(ix) Identical (or substantially similar) messages to multiple recipients advertising any product or service, expressing a political or other similar message, or any other type of unsolicited commercial message. This prohibition includes but is not limited to a) Using RuthieDavis.com invitations to send messages to people who don’t know you or who are unlikely to recognize you as a known contact; b) Using RuthieDavis.com to connect to people who don’t know you and then sending unsolicited promotional messages to those direct connections without their permission; and c) Sending messages to distribution lists, newsgroup aliases, or group aliases.
The Site or third parties may provide links to other World Wide Web sites or resources. Because Ruthie Davis/RD ET LLC Inc. has no control over such sites and resources, you acknowledge and agree that Ruthie Davis/RD ET LLC Inc. is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that Ruthie Davis/RD ET LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.
11. Access To Password Protected/Secure Areas.
Access to and use of password protected and/or secure areas of the Site is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the Site may be subject to prosecution.
12. Modification and Notification of Changes.
(i) sending an email to the address associated with your account. Ruthie Davis/RD ET LLC is not responsible for your failure to receive an email due to the actions of your ISP or any email filtering service; therefore, you should add RuthieDavis.com to the list of domains approved to send you email (commonly known as your "whitelist"); and
with (i) and (ii) being deemed sufficient notification, of such changes.
The trademarks, logos and service marks ("Marks") displayed on the Site are the property of Ruthie Davis/RD ET LLC and other parties. Users are prohibited from using any Marks for any purpose including, but not limited to use as metatags on other pages or sites on the World Wide Web without the written permission of Ruthie Davis/RD ET LLC Inc. or such third party which may own the Marks. All information and content including any software programs available on or through the Site ("Content") is protected by copyright. Users are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Content available on or through the Site for commercial or public purposes.
14. Procedure for Claims of Intellectual Property Infringement.
Ruthie Davis/RD ET LLC Inc. respects the intellectual property of others, and we ask our users to do the same. Ruthie Davis/RD ET LLC may, in appropriate circumstances and at its discretion, disable and/or terminate the accounts of users who may be infringing the intellectual property of a third party. If you believe that your work has been copied in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please provide Ruthie Davis/RD ET LLC Inc.’s Copyright Agent the following information:
(i) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
(ii) a description of the copyrighted work or other intellectual property that you claim has been infringed;
(iii) a description of where the material that you claim is infringing is located on the Site;
(iv) your address, telephone number, and email address;
(v) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
(vi) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf.
Ruthie Davis/RD ET LLC Inc. agent for notice of claims of copyright or other intellectual property infringement can be reached as follows:
By mail: Copyright Agent
c/o Ruthie Davis, 511 West 25th St., Suite 806
New York, NY 10001
By phone: (212) 675-2269 By email: firstname.lastname@example.org
Ruthie Davis/RD ET LLC Inc. may update this mailing address from time to time. You agree that changes to this mailing address shall not constitute a modification to this TOS for the purposes of Section 12.
15. Survival of Terms After Agreement Ends.
Notwithstanding any other provisions of this TOS, or any general legal principles to the contrary, any provision of this TOS that imposes or contemplates continuing obligations on a party will survive the expiration or termination of this TOS.
If any of these conditions are deemed invalid, void, or for any reason unenforceable, the parties agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the unenforceable condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. From time to time Ruthie Davis/RD ET LLC Inc. may offer special promotional offers which may or may not apply to your Ruthie Davis/RD ET LLC Inc. account. You agree to be bound by any additional terms and conditions for these special offers which can be found by here. Headings are for reference purposes only and do not limit the scope or extent of such section. This TOS and the relationship between you and Ruthie Davis/RD ET LLC Inc. will be governed by the laws of the State of Delaware without regard to its conflict of law provisions. You and Ruthie Davis/RD ET LLC Inc. agree to submit to the personal jurisdiction of the federal and state courts located in the State of Delaware with respect to any legal proceedings that may arise in connection with this TOS. The failure of Ruthie Davis/RD ET LLC Inc. act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches. Ruthie Davis/RD ET LLC Inc. does not guarantee it will take action against all breaches of this TOS. Except as otherwise expressly provided in this TOS, there shall be no third-party beneficiaries to this TOS. This TOS constitutes the entire agreement between you and Ruthie Davis/RD ET LLC Inc. and governs your use of the Site, superseding any prior agreements between you and Ruthie Davis/RD ET LLC Inc. with respect to the Site.
2. How Does Ruthie Davis/RD ET LLC Inc. Gather and Use Information?
(ii) Server Statistics. We collect general statistics to track user trends on our Site. These statistics include hits to our server, the types of browsers used to access our Site, page views, and navigational patterns. The information that is collected in this manner does NOT provide us with any personally identifiable information about our users. It helps us track “where” our users are coming from. This allows us to pinpoint high traffic areas and determine the most effective ways to communicate with our users. As part of that ongoing analysis, Ruthie Davis/RD ET LLC Inc. also uses devices called “web beacons” to help us identify when emails sent to you have been received and read. In order to prevent the introduction of viruses and hackers into the Ruthie Davis/RD ET LLC Inc. site we may collect information, such as IP addresses, into a log file to be used to identify potential hackers of the Ruthie Davis/RD ET LLC Inc. site.
3. What Security Procedures Does Ruthie Davis/RD ET LLC Use To Protect Personal Information?
4. Will Ruthie Davis/RD ET LLC Inc. Disclose The Information It Collects To Outside Parties?
Ruthie Davis/RD ET LLC Inc. may share information with its subsidiaries and other affiliated companies, and with other carefully selected vendors and business partners with whom we work (collectively, "Site Affiliates"). This includes companies that offer affinity, frequent-user, and reward programs; and, companies that perform marketing services and other business operations for us (including providing goods and services to our users, as necessary to complete transactions you request). All companies that act on our behalf are contractually obligated to keep all information confidential and to use the customer information only to provide the services we ask them to perform for you and us. We may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third party vendors, but these statistics do not include Personal Information. We may disclose Personal Information we collect from you if required to do so by law or in the good-faith belief that disclosure is necessary (a) to obey the law or comply with legal process served on us or our affiliates; (b) to protect and defend our rights or property or the rights or property of other users of our Site; or (c) to act in an emergency to protect the personal safety of users of our Site or the public. On a limited basis, we may also disclose your Personal Information to certain Site Affiliates for their use in contacting you, when we reasonably believe their products or services are complementary to your interests or Ruthie Davis/RD ET LLC’s business.
5. External Links. Other companies or organizations may have links to their Sites on our Site.
6. Collection Of Information From Children.
Ruthie Davis/RD ET LLC Inc. does not direct any of our content specifically to children. Users of our Site are required to be at least 18 years old, and any user under 18 is not an authorized user. If we learn that a user is under thirteen (13) years of age, we will promptly delete any Personal Information we have collected about that user.
7. Consent To Processing In The United States.
8. Modification And Notification Of Changes.
9. In Summary.
Ruthie Davis/RD ET LLC Inc. is committed to protecting your privacy. The information collected from our Site helps us better understand our market and consumer interests. This allows us to serve our customers and business associates with the level of satisfaction they deserve.
SAME DAY DELIVERY WHITE GLOVE SERVICE
E-Commerce delivery information – available through Need it Now Courier & Freight Service, Inc.
MONDAY – FRIDAY ONLY
ORDERS MUST BE PLACED BY 1PM TO RECEIVE BY 5PM
NOTE: ALL ORDERS MUST BE PICKED UP FROM THE RUTHIE DAVIS FACILITY LOCATED IN 243 VETERANS BLVD. CARLSTADT NEW JERSEY. AN ORDER WITH A DIFFERENT PICKUP ADDRESS WILL BE DECLINED.
E-Commerce delivery information
1.0 How do I arrange for same day “Expedited Delivery” service on my order?
Phone orders: Call our courier service at 212-989-1919 and press 2 for customer service. Provide the dispatcher your Ruthie Davis order/reference number and reference the Ruthie Davis account (#3952). Address, hotel name if applicable, a phone number and cell phone number are needed. You must provide valid credit card information. Web orders: Click on shipping and select the link for “Expedited Delivery”. This will take you to our 3rd party vendor’s website (http://192.168.1.209/ccweb/login.aspx). Enter account #3952 and enter the letters RD for Web ID and Password. Enter the pickup address in the left box and the delivery address in the right box and click the brief case above each box. Enter your credit card information in the “Instructions” box or the order will not be processed.
1.1 What am I responsible for upon delivery?
Please be sure to sign the Delivery Order Note in the presence of the Delivery Company representative to indicate your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem on the Delivery Note and contact us at 1-
(212) 675-2269. within 48 hours of your delivery. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition. For any other problem with your order, please refer to our return policy.
1.2 What additional fees may apply?
There may be circumstances that require additional payment by you if the conditions mentioned have not been met or you require special services outside of our standard delivery.
(For example, if you need a specified time window, your address is incorrect; you were not available for your scheduled delivery).
1.3 When will I receive my delivery?
Delivery will be within 4 hours of order receipt. Please note that this is not a guaranteed delivery for your order. Some areas may take longer due to the frequency of deliveries to the delivery zip code. Our system calculates this estimated date considering the total amount of time to process your order including: packaging, transit time to the delivery provider, and transit time to the delivery address.
1.4 Who needs to sign for my delivery?
Either you or your representative, that is 18 years of age or older, must be present to receive the merchandise. If no one is available to receive the delivery, a re-delivery fee may be applied to your order. This agreement is with you and Ruthie Davis. Neither Ruthie Davis nor the 3rd party Delivery Company that has been contracted by Ruthie Davis to perform the delivery will be held responsible if you decide to hire a 3rd party contractor to accept, receive and sign the handover of items without the notations of visible defects of packaging, damaged items, or missing merchandise.
shipping & payments
Standard shipping within the United States is free on all non-clearance orders.
Most in stock items will ship via UPS within 72 hours of receipt of the
order. You will receive an email when your order ships. Pre-Order
items will be shipped within 72 hours of their arrival at our warehouse
provided that the items have been paid in full.
Expected pre-order ship dates are noted on each product page.
We ship via UPS. If you would like to have your package
expedited or insured, or if you would like for us to use a different shipping
method, or if you need your package by a specific date, or if you would like
signature confirmation, please contact us via email at email@example.com
or phone 212.675.2269 as soon as you place your order. Additional fees may
apply. RD ET LLC is not responsible for stolen packages that are
delivered to the shipping address provided. All packages valued over $500
will be shipped via UPS with a signature confirmation required.
Please call 212.675.2269 if you would like to have an order shipped internationally. RD ET LLC is not responsible for lost international orders, custom or duty
fees, or any additional fees imposed by your local company or shipping
company. Accurate invoices and customs forms will be included with all
International orders, including orders shipped to Canada.
We currently accept PAYPAL, Visa, Mastercard, Discover
and American Express. Your card will be charged when you
place an order for in stock items.
Pre-orders will be charged when the item is ready to ship.
If you would like to place an order by phone, call us at