Shipping & Returns

Shipping

PLEASE NOTE: Ruthie Davis® does not ship to P.O. Boxes.

United States:

  • Free Standard Shipping (UPS Ground – 5-7 business days) on any order over $350
  • Standard Shipping (UPS Ground – 5-7 business days) – $10.00 on any order under $350
  • Express Shipping (UPS – 2-3 business days) – $30.00 on any order
  • Overnight Shipping (UPS 1-2 business days) – $50 on any order

Canada :

  • Standard Shipping — $50.00 USD (7+ business days)
  • Applicable Duty/Taxes Paid by Recipient

International :

  • Standard Shipping — $150.00 USD (7+ business days)
  • Applicable Duty/Taxes Paid by Recipient

Most orders will ship out within a day of ordering (we do not ship Saturdays, Sundays or holidays). Express and Overnight Delivery orders placed after 1 pm EST will not ship until the next business day. Some orders will take 24-48 hours to process.

Once we’re finished preparing your order, you will receive an e-mail informing you that the order has shipped. Information about any backordered items will be included in this email. Your order will be shipped via standard shipping unless you select an alternative. Upon shipment, most orders are received within 7 business days.

Returns & Exchanges

Thank you for ordering from Ruthie Davis. If you have any questions about your order, please contact customer service at ruthiedavissales@gmail.com.

If you are not completely satisfied with your online purchase, you may return your purchase by mail within 10 days of receipt and receive a full refund to your original form of payment on full-priced items.

All shoes must be returned new, in their original condition and in their original, undamaged shoebox and original outer packaging as this is considered part of the product.

PLEASE NOTE: Returns on sale items can be for exchange or store credit only.

Please note we are unable to accept returns from other retail locations and other websites.

We recommend that you insure your package and use a shipper such as UPS, Federal Express, and USPS Priority Mail so that you can track your package.

Store credit will be issued within 3 to 5 business days upon receiving the original items. All shipping and handling charges, gift cards and store credit are nonrefundable. 

RETURN / EXCHANGE PROCEDURE

Before you start a return, please email ruthiedavissales@gmail.com so that we can verify your return or exchange is valid and complies with our policies. Complete the form included with your order. Mail your return to: Ruthie Davis 1403 TI Blvd Suite B Richardson, TX 75081

Return packages must be postmarked no later than 14 days from original purchase. Any longer than 14 days will result in forfeiture of the return and refusal of the package. Store credit for returns will be issued within 3 to 5 business days upon receiving the original items. All shipping and handling charges, gift cards and store credit are nonrefundable.

EXCHANGES

RuthieDavis.com cannot guarantee availability of merchandise for exchanges. Please contact ruthiedavissales@gmail.com for exchange assistance.